The Repair That Took Three Weeks
A dripping tap took three weeks to fix, not because it was hard, but because it got lost among everything else. Here's why that happens.
A tenant reports a dripping tap. Simple job, ten minutes' work. But three weeks later, it's still not fixed.
What happened? The email got read, then got buried under twenty others. Someone meant to call a contractor but got pulled onto something more urgent. Nobody quite knew whose job it was to follow up.
Why This Happens So Often
A property manager isn't looking after one building, it's dozens of homes, hundreds of small requests, all coming in through email, phone, and WhatsApp at once. Nothing about the tap job is hard. The hard part is not losing it among everything else.
Why It Matters More Than It Looks
A small delay on a dripping tap is annoying. But the same gap that lets a tap job slip can let something more serious slip too, and that's a real risk for a managing agent, not just an inconvenience for a tenant.
See how we help property managers get repairs sorted faster.
Want to Talk It Through?
If jobs are slipping through the cracks in your portfolio, get in touch through tradon.ie. We're happy to have an honest chat about what's actually going on.
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