Frequently Asked Questions

Straight answers to the questions we hear most from Irish trades and property businesses.

Basics

Q

What is Tradon, exactly?

We build simple systems that take care of your admin — things like scheduling, invoicing, and follow-ups — so you spend less time on paperwork and more time doing the work.

Q

Are you a software company or a service?

We're a service. We build and set up the system for you using tools you may already know, like Google and Jobber. You don't need to learn new software.

Q

Do I need to sign a long-term contract?

No. We don't lock you into long contracts. We'd rather earn your business by doing good work.

Q

What areas of Ireland do you cover?

We're based in Dublin and work with businesses across Ireland. Most of our work happens online, so location isn't a barrier.

Q

Is Tradon only for bigger teams, or can a one-person business use it too?

Solo traders are exactly who we build for. If you're doing your own admin between jobs, this is for you. Bigger teams and companies run on Tradon too — the system scales with you, whether it's just you or a full crew.

Q

Will my clients notice anything different?

Yes — in a good way. They get faster replies, professional confirmations, and updates without having to chase you. Everything still comes from your business, under your name.

Q

What tools does the system use?

Familiar ones — your email, Google tools, Jobber for jobs and invoices, and a simple phone app for your team. We connect them so they work as one system.

How It Works

Q

Will automation replace my existing systems, like Jobber or my accounting software?

It works alongside your accounting software, but Jobber and AppSheet are part of the system we build. If you're open to using them, we can set everything up to run smoothly together. Without them, we're not able to deliver the same result.

Q

How long does it take to get set up?

It depends on how much needs to change, but most simple systems are up and running within a couple of weeks.

Q

Do I need to be technical to use this?

No. We set it up and look after it. You just carry on working the way you already do, minus the paperwork.

Q

What happens if something breaks or stops working?

We fix it. Once your system is live, we keep an eye on it and sort out any issues, so you don't have to.

Q

My technicians aren't into technology. Will they manage?

Yes. Their app looks and feels like a basic phone app — see today's jobs, tap for details, take photos, mark complete. There's nothing to learn.

Q

What if a client sends a messy email with half the details missing?

The system captures what's there and flags what's missing, so you can see at a glance what needs a quick follow-up. Nothing is guessed, and nothing is lost.

Q

Do I lose control of what gets booked?

No. Every job waits for your approval before anything is created. One tap says yes — nothing moves without it.

Money & Compliance

Q

What does back-office automation actually cost?

It depends on what you need, so we don't quote a one-size price. We start with a free chat to understand your business, then give you a clear cost — no surprises.

Q

How does automated invoicing handle Irish VAT rates?

We set your system up with the right VAT rate from the start — 13.5% for labour and repairs, 23% for goods, and 0% where reverse charge (RCT) applies and VAT is accounted for by the main contractor — so every invoice goes out correct, without you having to check it.

Q

Is my customer data safe if I automate my admin?

Yes. We keep your customer data inside tools you already own, like your own Google account. We don't send it off to systems you don't control.

Q

Will this make life easier for my accountant?

Yes. Every invoice, payment, and job cost stays clean and organised in one place — so year end stops being a shoebox of receipts.

Results

Q

I'm on the tools all day — how much time will this actually save me?

A missed call is often a lost job, and chasing invoices eats into evenings. Automation catches the small things that slip through, so you lose less work and spend less time on paperwork after hours.

Q

Can I try it before committing to anything?

Yes. We start with a free chat and a look at your current admin, so you know exactly what you'd be getting before you decide anything.

Q

How soon do I see the difference?

From the first week — enquiries stop slipping and confirmations go out instantly. The bigger gains, like reports and reminders, build up over the first month or two.